Last Updated: December 24, 2025
1. Introduction
MyRoadside ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.
2. Information We Collect
We collect information that you provide directly to us:
- Account Information: Name, email address, phone number, password
- Business Information: Company name, address, business license
- Payment Information: Processed securely through Stripe
- Customer Data: Customer names, vehicles, service history
- Location Data: GPS coordinates for real-time tracking (drivers only)
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our Service
- Process transactions and send related information
- Send administrative notifications and updates
- Provide customer support
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
4. Location Data
Our mobile application collects location data to enable real-time driver tracking. This data is:
- Only collected when the app is in use (for drivers)
- Used solely for dispatch and customer communication
- Stored securely and retained for 30 days
- Never sold to third parties
5. Data Sharing
We may share your information with:
- Service Providers: Stripe (payments), Twilio (SMS), Mapbox (maps)
- Motor Clubs: When fulfilling roadside assistance jobs
- Legal Requirements: When required by law or legal process
We do not sell your personal information to third parties.
6. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Regular security audits
- Access controls and authentication
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@myroadsideus.com